Privacy Policy

At Grand Flip Lottery, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

1.1 Personal Information

Personal information is data that can be used to identify you individually. We collect the following personal information:

Identity Information: Full name, date of birth, gender, and identification documents (such as driver's license or passport details) for verification purposes.
Contact Information: Email address, telephone number, and physical address.
Account Information: Username, password, and account preferences.
Financial Information: Payment details, bank account information, and transaction history.
Verification Information: Information required to verify your identity and eligibility to use our Services, including age verification.

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you:

Usage Data: Information about how you use our Services, including game participation, browsing patterns, and features used.
Device Information: Information about the devices you use to access our Services, including device type, operating system, browser type, IP address, and mobile device identifiers.
Location Information: General location information derived from your IP address to ensure compliance with geographical restrictions.
Log Data: Information that is automatically recorded by our servers when you access our Services, including access times, pages viewed, and system activity.

2. How We Collect Information

We collect information through various methods:

Direct Collection: Information you provide when you register for an account, participate in games, make transactions, complete forms, or communicate with us.
Automated Collection: Information collected automatically through cookies, web beacons, and other tracking technologies when you use our Services.
Third-Party Sources: Information we may receive from third-party service providers, business partners, or public sources to verify your identity, prevent fraud, or enhance our Services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services: To operate, maintain, and enhance our Services, including processing transactions, managing accounts, and offering customer support.
Verification and Compliance: To verify your identity, age, and eligibility to use our Services, and to comply with legal and regulatory requirements, including anti-money laundering and responsible gambling obligations.
Security and Fraud Prevention: To protect our Services, users, and business from fraudulent, unauthorized, or illegal activity.
Communication: To communicate with you about your account, transactions, promotions, and important updates regarding our Services.
Personalization: To personalize your experience by presenting content, offers, and features tailored to your preferences and interests.
Analytics and Research: To analyze usage patterns, conduct research, and gather demographic information to improve our Services and develop new features.
Marketing: To market our Services to you, including sending promotional communications about new games, special offers, or other information we think you may find interesting.
Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your interactions with our Services. Cookies are small data files that are placed on your device when you visit our website or use our applications.

We use the following types of cookies:

Essential Cookies: Necessary for the operation of our Services, enabling core functionality such as security, account authentication, and network management.
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services. This helps us improve the way our Services work.
Functionality Cookies: Used to recognize you when you return to our Services, enabling us to personalize content and remember your preferences.
Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed. We may use this information to make our Services and the advertising displayed more relevant to your interests.

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use all the features of our Services.

5. Information Sharing and Disclosure

We may share your information with the following parties and in the following circumstances:

Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
Business Partners: Partners with whom we jointly offer products or services, or whose products or services may be of interest to you.
Regulatory Authorities: Government and regulatory authorities, including gambling regulators, law enforcement agencies, and tax authorities, as required by law or to comply with legal processes.
Professional Advisors: Professional advisors such as lawyers, auditors, and insurers where necessary in the course of the professional services they provide to us.
Corporate Transactions: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Your Consent: With your consent or at your direction, including if we notify you that the information you provide will be shared in a particular manner and you provide such information.

We do not sell, rent, or lease your personal information to third parties without your consent, except as disclosed in this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include:

Encryption of sensitive information during transmission and storage.
Regular security assessments and vulnerability testing.
Access controls and authentication procedures.
Staff training on data protection and security practices.
Physical and electronic safeguards for our systems and facilities.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide Services to you.
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time).
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

When we no longer need to use your personal information, we will either delete it from our systems or anonymize it so that it can no longer be associated with you.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access: The right to request access to your personal information.
Correction: The right to request that we correct inaccurate or incomplete personal information.
Deletion: The right to request deletion of your personal information in certain circumstances.
Restriction: The right to request that we restrict processing of your personal information.
Data Portability: The right to receive a copy of your personal information in a structured, machine-readable format.
Objection: The right to object to our processing of your personal information.
Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. Please note that these rights may be limited in some circumstances by local law requirements.

You can also manage certain aspects of information collection and use by adjusting the settings on your device or browser. For example, you can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

9. Marketing Communications

You can opt out of receiving marketing communications from us by:

Following the unsubscribe instructions included in each marketing email.
Adjusting your communication preferences in your account settings.
Contacting us using the details provided in the "Contact Us" section below.

Please note that even if you opt out of marketing communications, we may still send you non-promotional communications, such as those about your account, transactions, or our ongoing business relations.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us using the details provided in the "Contact Us" section below.

11. International Data Transfers

We are based in Australia and process information primarily within Australia. However, we may transfer, store, and process your information in countries other than your country of residence, including the United States and other countries where our service providers are located.

These countries may have data protection laws that are different from the laws of your country. However, we take appropriate safeguards to require that your personal information remains protected in accordance with this Privacy Policy and applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website prior to the changes becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices and your privacy rights and choices.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Grand Flip Entertainment Pty Ltd
Attn: Privacy Officer
Level 32, 200 Barangaroo Avenue
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: 1800 FLIP WIN (1800 354 794)

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

14. Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details above. We will investigate your complaint and respond to you in writing within 30 days.

If you are not satisfied with our response, you may be eligible to escalate your complaint to the Office of the Australian Information Commissioner (OAIC). For more information on how to file a complaint, please visit www.oaic.gov.au.