Terms & Conditions

Welcome to Grand Flip Lottery. These Terms and Conditions govern your use of the Grand Flip Lottery website, mobile applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our Services.

Please read these Terms and Conditions carefully before using our Services. These terms constitute a legally binding agreement between you and Grand Flip Entertainment Pty Ltd.

1. Definitions

• "Company" refers to Grand Flip Entertainment Pty Ltd, ABN 12 345 678 901, with its registered office at Level 32, 200 Barangaroo Avenue, Sydney, NSW 2000, Australia.
• "Services" refers to the Grand Flip Lottery website, mobile applications, games, and related services.
• "User", "you", or "your" refers to any individual who accesses or uses our Services.
• "Account" refers to a registered user account on our Services.
• "Game" refers to any lottery game or competition offered through our Services.
• "Prize" refers to any reward, monetary or otherwise, that may be won through our Games.

2. Eligibility

To use our Services and participate in our Games, you must:

• Be at least 18 years of age.
• Be a resident of Australia.
• Have the legal capacity to enter into a binding contract.
• Not be prohibited from gambling activities under applicable laws or regulations.
• Not be acting on behalf of another person.
• Not be a director, employee, contractor, or immediate family member of an employee of the Company or its affiliated entities.

The Company reserves the right to verify your eligibility at any time and may require you to provide proof of identity, age, and residency. Failure to provide such proof may result in account suspension or termination.

3. Account Registration and Security

To participate in our Games and claim Prizes, you must create an Account. When creating an Account, you agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your Account information.
• Keep your Account credentials confidential and secure.
• Not share your Account with any other person.
• Not create more than one Account.
• Notify us immediately of any unauthorized use of your Account or any other breach of security.

You are solely responsible for all activities that occur under your Account. The Company is not responsible for any loss or damage arising from your failure to comply with these security obligations.

4. Game Rules and Prize Claims

Each Game offered through our Services has specific rules, entry requirements, and prize structures. By participating in any Game, you agree to abide by its specific rules in addition to these Terms and Conditions.

Prize claims are subject to the following conditions:

• All Prizes are subject to verification of eligibility and compliance with these Terms and Conditions.
• Prizes up to $10,000 will be automatically credited to your Account balance.
• For Prizes exceeding $10,000, you must contact our winner relations team to arrange the claiming process.
• The Company may require additional verification for large Prize claims, including in-person verification.
• Prizes must be claimed within 12 months from the date of the draw or as specified in the specific Game rules.
• Unclaimed Prizes after the specified period will be forfeited and handled in accordance with applicable regulations.
• All Prize payments are subject to applicable taxes and withholdings as required by law.

The Company reserves the right to:

• Disqualify any entry or withhold any Prize if there is suspicion of fraud, tampering, or violation of these Terms and Conditions.
• Delay or modify any Game or Prize for any reason, including technical issues.
• Correct any typographical, clerical, or other error in the announcement of Prizes or these Terms and Conditions.

5. Payment Terms

By using our Services, you agree to the following payment terms:

• All payments for Game entries must be made using the payment methods accepted by the Company.
• You must provide accurate and complete payment information.
• All transactions are final, and no refunds will be provided except as required by law or at the Company's discretion.
• The Company may set minimum and maximum limits on deposits, withdrawals, and account balances.
• Withdrawals from your Account balance may be subject to verification procedures and processing times.
• The Company reserves the right to charge reasonable fees for payment processing, withdrawals, or account maintenance, with prior notice to users.

You are responsible for all taxes, duties, and other governmental charges that may be imposed on your winnings, except as otherwise specified by law.

6. Responsible Gaming

The Company is committed to promoting responsible gaming. By using our Services, you acknowledge and agree to:

• Use our Services for entertainment purposes only.
• Not rely on gambling as a source of income or to recover financial losses.
• Set personal limits on your gambling activities.
• Utilize the responsible gaming tools provided by the Company, including deposit limits, time limits, self-exclusion options, and activity monitoring.
• Seek help if you believe you may have a gambling problem.

The Company reserves the right to suspend or terminate your Account if there are reasonable grounds to believe that you may have a gambling problem or if your gambling behavior shows signs of harm.

7. Intellectual Property

All content included on our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, is the property of the Company or its content suppliers and is protected by Australian and international copyright and intellectual property laws.

By using our Services, you agree that:

• You will not copy, reproduce, distribute, transmit, display, sell, license, or otherwise exploit any content from our Services without prior written consent from the Company.
• You will not use any automated means, including robots, crawlers, or data mining tools, to access, scrape, or collect data from our Services.
• You will not remove any copyright, trademark, or other proprietary notices from any content on our Services.

The Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms and Conditions.

8. Limitation of Liability

To the maximum extent permitted by law, the Company and its directors, officers, employees, and agents shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Services.
• Any loss or damage arising from your failure to comply with these Terms and Conditions.
• Any technical issues, errors, omissions, interruptions, deletions, defects, delays in operation or transmission, or any failure of performance of our Services.
• Any unauthorized access to or use of our servers and any personal information stored therein.
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party.

In no event shall the Company's total liability to you for all damages, losses, or causes of action exceed the amount you have paid to the Company in the six (6) months preceding the event giving rise to the liability, or AUD $100, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for incidental or consequential damages, so some of the above limitations may not apply to you.

9. Termination

The Company reserves the right to suspend or terminate your Account and access to our Services at any time, without notice and for any reason, including but not limited to:

• Violation of these Terms and Conditions.
• Suspected fraudulent, abusive, or illegal activity.
• Behavior that may cause harm to other users, third parties, or the Company.
• Extended periods of inactivity.

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Before initiating any legal proceeding, you agree to:

• Contact the Company directly to attempt to resolve the dispute amicably.
• Participate in mediation or arbitration if proposed by the Company.

Nothing in these Terms and Conditions shall prevent the Company from seeking injunctive or other equitable relief in any jurisdiction.

11. Changes to Terms and Conditions

The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting the updated Terms and Conditions on our Services. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms and Conditions.

We will make reasonable efforts to notify you of significant changes through email or notices on our Services. However, it is your responsibility to review these Terms and Conditions periodically for changes.

12. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Grand Flip Entertainment Pty Ltd
Level 32, 200 Barangaroo Avenue
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: 1800 FLIP WIN (1800 354 794)